Terms & Polices
1. Introduction
By enrolling in our courses, using our website, or accessing our services, you agree to comply with these Terms and Policies. These terms outline the rights and responsibilities of all parties and ensure compliance with Australian laws, including but not limited to the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law, ACL) and the Privacy Act 1988 (Cth). If you have any questions, please contact us at info@modelleacademy.com.au before proceeding with your purchase.
2. Refund Policy (In Person Courses)
This refund policy applies only to in person courses purchased at full price. If a course is purchased using a scholarship, partial scholarship, or discount code, refunds for change of mind are not available and Section 5 (Study Credits) applies instead. Online course purchases are governed by Section 4.
Change of mind refunds. To request a refund, you must submit written notice to info@modelleacademy.com.au. If your refund request is due to health related reasons, a valid medical certificate must be provided. The following applies to full price purchases:
Cooling off: if written notice is received within 24 hours of purchase you are eligible for a 50% refund of the total course fee.
If written notice is received 14 or more days before the course start date, you are eligible for a 30% refund of the total course fee.
If written notice is received in 13 days or less before the course start date, you are not eligible for a change of mind refund.
The following fees are non-refundable for change of mind requests, except where the Australian Consumer Law requires otherwise: an administrative processing fee of 20% of the total amount payable; a booking fee of $50 AUD; and course booklets and materials, valued at $40 AUD.
Refund payment terms. Refunds are issued to the original payment method. Change of mind refunds may take up to 30 days to process once all required supporting documentation has been received. Payments made via Stripe, PayPal, or credit card may incur a 5% payment processing fee for change of mind refunds, reflecting the processing costs we incur. Payments made via Afterpay follow Afterpay's refund policy, and any outstanding payments to Afterpay remain the responsibility of the customer. Where a refund is required under the Australian Consumer Law, it will be provided in full without deduction of the above fees and without unreasonable delay.
3. Rescheduling and Rollover
If a scheduled class needs to be rescheduled by the academy, all enrolled students will be notified promptly of any change, and no student will be financially disadvantaged by an academy initiated reschedule.
If a rescheduled date is genuinely unworkable for you, we will work with you on a fair outcome.
4. Online Courses
Online course purchases grant you a personal, non-transferable licence to access the course content for the access period stated at purchase. Our online courses contain proprietary intellectual property, training methods and industry knowledge of Modelle Academy, and the full value of your purchase is delivered at the moment access is granted, regardless of whether or when you complete the course.
Because access to the content is immediate and the content cannot be returned, change of mind refunds are not available for online courses once access has been granted. By completing your purchase, you acknowledge that you receive immediate access and that change of mind refunds do not apply. In cases of genuine hardship, study credits may be offered at the discretion of Modelle Academy.
Your licence is for personal use only. You must not share your login or access credentials, or download, copy, record, screen capture, distribute, publish, sell or otherwise commercialise any course content, or use it to provide or support any competing training service. Breaches are subject to the Intellectual Property Terms below, including the liquidated damages provisions. We may suspend or terminate access without refund for breach of these terms, including account sharing or misuse of course materials.
We are responsible for providing the access you purchased. If we fail to deliver access, or the course is affected by a major failure or is not as described, you are entitled to a remedy under the Australian Consumer Law.
5. Study Credits
If a course was purchased using a scholarship, partial scholarship, or discount code, no change of mind refund will be granted. Instead, at the discretion of Modelle Academy, study credits may be offered for use in future enrolments. Study credits are not transferable, not redeemable for cash, and must be used within 12 months from the date of issue.
6. Code of Conduct and Breach Terms
By enrolling in a course, students agree to behave professionally and respectfully. Modelle Academy reserves the right to suspend or terminate enrolment if a student engages in misconduct, including but not limited to: disruptive or inappropriate behaviour towards instructors, staff, or fellow students; breach of confidentiality, misuse of course materials, or violation of intellectual property rights; or failure to comply with course requirements, policies, or reasonable instructions from the Academy. If a student is suspended or expelled due to misconduct, they will not be entitled to a refund unless otherwise required by law. In cases where misconduct is minor, students may receive a formal warning before further action is taken.
7. Limitation of Liability
To the fullest extent permitted by law, Modelle Academy excludes liability for any indirect, incidental, or consequential damages arising from participation in its courses, including but not limited to financial loss, reputational damage, or inability to secure employment. This limitation does not exclude liability for injury or damages caused by negligence, as required under Australian Consumer Law, or breaches of guarantees under the Competition and Consumer Act 2010 (Cth).
8. Privacy Policy and Data Protection
Modelle Academy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles regarding the collection, use, and storage of personal information.
By enrolling in a course, submitting an application or enquiry, or using our website, you consent to the collection and use of your personal information for enrolment, assessment, communication and service delivery, including contact by phone, email or SMS about your application or enquiry.
Your information is stored in our business systems, which include CRM, email and storage services provided by third party providers such as HubSpot and Google. We use third party payment processors such as Stripe, PayPal, and Afterpay, which may collect and store payment details in accordance with their privacy policies. We do not store or retain credit card information directly.
We may share your information with our related entity Royalle Modelling Agency Pty Ltd for the purposes of agency assessment, career pathways and service delivery, and with our authorised career advisors and contractors, who are bound by confidentiality and privacy obligations. We do not otherwise share your personal information without consent, except where required by law.
You may opt out of marketing communications at any time via the unsubscribe facility in our messages or by emailing info@modelleacademy.com.au, and your request will be honoured promptly.
To request access to or correction of your personal information, or to make a privacy complaint, contact us at info@modelleacademy.com.au.
9. Applicants Under 18
Applications from persons under 18 require a signed parental or guardian consent form and are accepted at trainer discretion. All consultations with applicants under 18 are conducted with a parent or guardian present, and enrolment and payment must be completed by the parent or guardian. All communications and decisions for applicants under 18 are directed through the parent or guardian.
10. Outcomes
Our training is designed to prepare students to a professional standard and our graduate outcomes are strong. However, no certification, course or consultation guarantees agency representation, employment or income, and no representative of Modelle Academy is authorised to make such a guarantee.
11. Amendments and Contact Information
Modelle Academy may update these Terms and Policies from time to time. Updated terms will be posted on this page, and material changes will be notified to enrolled students by email at least 14 days before taking effect. Changes do not apply retrospectively to enrolments made before the change takes effect. For any questions or concerns regarding these policies, please contact: Modelle Academy, email info@modelleacademy.com.au, website www.modelleacademy.com.au.
Date of last update: July 2026
Duty of Care
Classroom Environment
Modelle Academy provides a tailored and intimate environment for the most optimal learning experience. The training nature of our academy involves pre and post contact, whilst the classroom environments are open forum for all students.
Language.
The academy has no direct control over the choice of language that students use whilst in class. Facilitators make full attempts to keep the conversation standard at a clean and professional level.
Personalised Learning.
Trainers regularly check in with the class to ensure the materials are understood. The pace of the class is a collective of the enrolled students. At times specialists will be brought into classes for specialised areas of learning, to ensure a high standard of deliverables.
Break Times.
Regular break times are provided to students to ensure they have adequate time to use bathroom facilities, have drinks and snacks, and take personal calls. Students are also welcome to take any required time they need during the class.
Participation and Assumption of Risk
Training activities may include physical components such as runway walking, posing, movement work and photoshoot participation, which carry a low but inherent level of physical risk. By enrolling, you acknowledge these inherent risks and agree to participate within your own physical capabilities, follow the reasonable safety instructions of trainers and facilitators, and promptly inform staff of any concern. Participation in any activity is always voluntary
Medical and Support Disclosure
To allow us to care for you properly, you must disclose at enrolment any medical condition, injury, allergy, disability or learning impairment that could affect your safe participation, and keep us updated of any change. Anyone with physical or learning impairments or disabilities should contact our office before enrolling at info@modelleacademy.com.au so reasonable adjustments can be arranged. The academy is entitled to rely on the accuracy and completeness of the information disclosed.
Student and Parent Indemnity
To the extent permitted by law, the student, and where the student is under 18 the parent or guardian who completes the enrolment, agrees to indemnify Modelle Academy Pty Ltd, its officers, trainers, facilitators and contractors against any loss, damage, cost or claim (including third party claims) to the extent it is caused by: the student's breach of these Terms and Policies; the student's misconduct or failure to follow reasonable safety instructions; the student's participation in activities against medical advice or without disclosing a relevant condition under the Medical and Support Disclosure section; or damage caused by the student to venue property or equipment. This indemnity does not apply to the extent that any loss is caused by the negligence of Modelle Academy or its personnel, and nothing in this section excludes, restricts or modifies any right or remedy under the Australian Consumer Law.
Minors
All minors enrolling into any course run by Modelle Academy must do so with parental or guardian consent. A parental or guardian consent form will be sent via email and must be completed before attending any course, and enrolment and payment must be completed by the parent or guardian.
Trainers agree to act within the Academy Duty of Care and advise the legal parent or guardian of the child on any significant concerns regarding the minor's safety and wellbeing.
Academy Duty of Care.
The nature of our trainings is diverse and, although the classes are kept small and intimate, your child may at times participate in activities without one on one supervision. Parents and guardians are responsible for the arrival and departure of students, and must ensure drop off and pick up occurs at the scheduled class times.
Trainer and facilitator responsibilities:
ensure minors are informed and aware of all facilities available for their use; provide suitable options for refreshments and meals; provide an environment that is safe from physical harm and discrimination free; offer direct access for any questions or concerns at all times; oversee and ensure safety and care during group and individual activities.
To the extent permitted by law, Modelle Academy is not responsible for: a student's decision not to participate; arrival and departure of students outside scheduled class times; or physical activities undertaken by students contrary to the directions of trainers or facilitators.
Intellectual Property
Intellectual Property Terms for Modelle Academy
Introduction
These Intellectual Property Terms govern the use of materials, content, and intellectual assets provided through the live classroom, online courses & website www.modelleacademy.com.au ("Website"). This Website and the intellectual property shared in our classrooms (in persona and online) are owned and operated by Modelle Academy Pty Ltd, registered and based in New South Wales (NSW), Australia.
Access to and use of the Website and related services require compliance with these terms.
Imagery
Students who participate in classroom activities, photoshoots and academy events may have their photo taken and may appear in behind the scenes video. The academy may also invite students to provide feedback and testimonials, on camera or in writing, which is always given at the student's discretion.
By enrolling, you grant Modelle Academy licence to use imagery, video and audio captured during your participation, and any testimonial or feedback you provide, for the academy's marketing, advertising, portfolio and promotional purposes across any media, including the website, social media, and printed and digital campaigns in perpetuity, worldwide. Where the student is under 18, this licence is granted by the parent or guardian at enrolment.
You may opt out of future promotional use of your imagery or testimonial at any time by writing to info@modelleacademy.com.au. An opt out applies to new campaigns and publications from the date of your request. The academy will take reasonable steps to retire opted out material from active use, but is not obliged to recall, take down or destroy material already published, printed or distributed before the request.
Testimonials will only ever be published genuinely and as given. The academy will not alter the substance or meaning of any testimonial.
Third Party Photography and Partner Facilities
Student photoshoots and training activities may be captured by third party photographers engaged or approved by Modelle Academy, and may take place at partner facilities, including studio facilities provided by Teds Cameras. These photographers are independent and are not employees of Modelle Academy or of any partner facility.
All imagery, video and related material captured at academy shoots and activities by approved third party photographers is assigned to and owned by Modelle Academy Pty Ltd indefinitely, and forms part of the academy's intellectual property under these terms.
Approved photographers and partner facilities may be granted a limited licence to display selected imagery on their own portfolio, website and social media channels, with credit, for the sole purpose of showcasing their photography or facility. Any use of academy shoot imagery to commercially advertise or endorse any product, brand or service, other than the photographer's own photography services or the partner facility's participation in the academy program, requires the prior written approval of both Modelle Academy and the student appearing in the imagery.
Students receive their shoot imagery for personal portfolio and social media use in accordance with the student imagery licence above. Students must credit the photographer and Modelle Academy where reasonably practicable.
1. Ownership.
All course content, materials, curricula, methods, branding, and intellectual assets provided by Modelle Academy, in any format and through any delivery method, are and remain the sole and exclusive property of Modelle Academy Pty Ltd. Enrolment or purchase grants students a personal, non-transferable, non-exclusive licence to access and use the materials for their own learning only. No ownership of any kind is transferred to any student or user.
2. Confidentiality.
Students of Modelle Academy and users of the Website must maintain the confidentiality of information that is disclosed to them through their use of the services. This includes non-disclosure of such information to third parties without the express written consent of Modelle Academy. Confidential information pertains to any data or information, oral or written, that relates to the business activities, proprietary and trade secret information of Modelle Academy which is not generally known to the public. These obligations continue after a course ends.
3. Copyrights.
All content published and made available to Modelle students through in person training, online learning or on the Website, including texts, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Modelle Academy and is protected by copyright and international copyright laws. The material may not be copied, reproduced, downloaded, posted, transmitted, or distributed in any form without the prior written consent of Modelle Academy. Copyright infringement may result in legal action.
4. Trade Secrets.
The business practices, processes, methodologies, and procedures used in the provision of services made available to Modelle students through in person training, online learning or on the Website constitute trade secrets of Modelle Academy. Users agree not to engage in the use, disclosure, or replication of these trade secrets both during and after the use of the services.
5. No Resale or Unauthorised Distribution.
Students and users must not sell, resell, licence, share, publish, upload, distribute or otherwise provide access to any Modelle Academy course content or materials to any other person or entity. The parties agree that each instance of unauthorised resale or distribution deprives the academy of the sale it would otherwise have made, and accordingly the student or user responsible will be liable for liquidated damages equal to the full current retail price of the relevant course for each person granted unauthorised access, which the parties agree is a genuine pre-estimate of the academy's loss, in addition to the academy's right to injunctive relief and any further remedy available at law.
6. Protection Against Competing Use.
Students and users must not use the academy's confidential information, trade secrets, course materials, curricula or methods to establish, assist, promote or benefit any business or offering that provides competing modelling education or training services. A breach of this clause entitles Modelle Academy to injunctive relief, an account of any profits derived from the breach, and damages. Nothing in these terms restricts any person from working in the modelling industry, pursuing modelling or entertainment opportunities, or using skills and general knowledge gained through their training.
7. Enforcement of Intellectual Property Rights.
Modelle Academy reserves the right to enforce its intellectual property rights to the fullest extent of the law, including seeking civil remedies and injunctive relief for any breach of these terms.
8. Amendments.
Modelle Academy may amend these terms from time to time. All amendments will be posted on the Website, and material changes will be notified to enrolled students by email at least 14 days before taking effect. Changes do not apply retrospectively.
9. Enforcement and Remedies for Breach.
In the event of a breach of these Intellectual Property Terms, Modelle Academy reserves the right to take all necessary legal actions to protect its intellectual property rights. Enforcement actions may include: injunctive relief in accordance with the Copyright Act 1968, Patents Act 1990, Trade Marks Act 1995, and Designs Act 2003; damages for any losses incurred due to the unauthorised use, reproduction, or dissemination of protected materials; an account of profits made as a result of the breach; the liquidated damages set out in clause 5; statutory remedies where applicable under Australian federal law; and recovery of reasonable legal costs and expenses incurred in enforcing these rights. These remedies are not exclusive and are in addition to any other rights and remedies available to Modelle Academy under federal and NSW state law, as well as any rights or remedies provided under common law.
Acknowledgment.
By using the services of Modelle Academy through all our delivery methods, inclusive of the Website, users acknowledge that they have read, understood, and agree to be bound by these Intellectual Property Terms.